This website is operated by My Forever Rose. Throughout the site, the terms “we”, “us” and “our” refer to My Forever Rose. My Forever Rose offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

- If no one is home the courier will leave it in a safe place. We are not responsible for stolen goods after delivery has been made. If the courier finds that the area is not safe a message will be left in the mailbox and the flowers will be returned back to us. Please provide as much info as may be needed for efficient delivery. Additional delivery fee will be charged to deliver again.

- Deliveries to larger businesses and hospitals may be left with the receptionist or at a mailroom to be passed on to the recipient as it may be their policy. We are unable to accept responsibility if the gift was not passed on.

- Please be careful when entering the delivery address as we are not responsible for incorrect delivery

- Order confirmations are sent to the provided email once order has been placed. Therefore we do not take responsibility for incorrect purchases. If you have mistakenly ordered an item or would like to change delivery/pickup date or address please notify us within 72hrs from delivery/pickup date for any changes. After this time we are unable to make any changes if we have already started making your order. In the case you do not notify us and you receive an incorrect item, we will under no circumstance offer a refund. 

- Order cancellations within 72hr from delivery/pickup will be refunded 50% total value of the order placed.

- Pick up orders must be picked up at the time you have chosen. If you are running late please contact us through email myforeverrose.au@gmail.com. If unable to pick up at requested time please send us an email to work out a time that best suits you. 

- Any extra accessory such as perfumes jewellery ect are not included with the products UNLESS we state that it is a complimentary gift in the description. Please read the description thoroughly to avoid any issues.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.